Contact Support
The fastest way to get help is by email. We typically respond within one business day.
✉ Email SupportAccount Help
Sign-in issues, password reset, account settings, or onboarding questions.
Billing and Subscriptions
Questions about your Pro subscription, billing cycles, or restoring a past purchase. Note: refunds are handled by the App Store or Google Play.
App Support
Bug reports, unexpected behavior, feature questions, or feedback on the VERNO experience.
Privacy and Data
Data export requests, questions about what we store, or privacy policy inquiries. Contact privacy@joinvernoai.com.
Delete Your Account
You can delete your account and all associated data from within the VERNO app under Settings → Delete Account. Alternatively, you can submit a deletion request by email.
Account Deletion Instructions →Common Questions
How do I restore my Pro subscription on a new device?
Open VERNO, go to Settings, and tap "Restore purchase." Your subscription is tied to your App Store or Google Play account.
Does VERNO auto-post responses to Google?
No. VERNO generates response drafts which you copy and paste manually. We never post, edit, or delete anything on any platform on your behalf.
Is my API key stored securely?
Yes. If you choose to use your own OpenAI or Claude API key, it is stored locally on your device using encrypted secure storage. It is never transmitted to our servers.
Can I manage multiple businesses?
Yes. Verno Pro supports multiple business profiles, each fully isolated with its own data, voice settings, and reputation history.
How does the Trust Score work?
Your Trust Score is calculated from real review data you add — average rating, response rate, integrity signal rate, and review trend. It updates automatically as you add reviews.
Contact Information
General support: support@joinvernoai.com
Privacy inquiries: privacy@joinvernoai.com
General inquiries: hello@joinvernoai.com